Customer Relationship Management
Customer Centricity.
When you build or redesign your business processes, putting your customer at the heart of all possible interactions,this may be a major challenge. We can help you with a step-by-step and pragmatic approach to achieving your goals.
We call it the “Smart Customer journey.”
Customer centricity starts with a proper Customer Master database that is clean and well maintained.It requires real empathy work to redesign business processes with a human-centric approach.
not
a tool
rather a
business
process
Business Project Management.
Our Business Project Management (CRM) department supports the planning, coordination, and execution of digital platform implementation projects. We perform some or all of the activities related to the project work, from conceptualization to completion.
The focus is on co-creation and including all stakeholders involved in the process. The ultimate goal is to complete the project on time and within the allocated budget.
embrace
the change
for better
adoption
rates
When your organisation undertakes projects or initiatives to improve performance, facilitate trade or solve critical problems, it is often necessary to change the processes, roles, organisational structures, and the use of technology.
Change is a process that takes time and is often met with resistance. The concerns and risks associated with change are managed and mitigated through appropriate coaching, training, and support from Nabling to help your organization move from its current state to its future and more advanced state.
Change Management.
include all stakeholders in a co-creation process
Harmonisation.
Global roll-out of digital solutions requires harmonising of data models, business processes, and organisations. This is an absolute need for data consolidation and to compare performances equally from one country to another.
Our team has proven experience in building core models and managing gaps to keep the system harmonised and provide assistance in the challenges for the workforce in the most demanding countries.
